About Us

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Will a CCM Program be effective for our organization?

• Do providers understand and accept clinical value of expanding to the Medicare CCM Program? 
• What are the staffing alternatives for new Care Managers in our geography? 
• Cost / benefit analysis 
• Does our Medicare patient population support this program?

Detail planning for:

• Rollout timing and parameters 
• Target patient and staff education 
• Target patient onboarding metrics 
• How do we monitor success

Key Performance Indicators for large-scale CCM

• Billing trends by CCM CPT code set
• Onboarding percent of CCM Eligible patients 
• New patients onboarded by month
• Patient count by CCM Care Manager
• Monthly calls per Care Manager
• Unbillable (lost) call time per Care Manager
• Minutes per enrolled patient per month
• Minutes per contacted patient per month
• Unsuccessful contacts per patient per month
• Total Medicare CCM claims
• CCM Claims denial rate by month
• CCM claims denial by Care Manager